How ridiculous does this sound?
“I have no idea how to manage salespeople so let’s hire a couple of them.”
Would
you really hire someone if you had no clue what they did, what they
could do, how they spent their time, and even what their results should
be? Of course not. Yet I see this all the time and, in my case, I see it
with people using social media...or attempting to.
The
first step to effective social media marketing is to treat it like any
other aspect of a business. You need to figure out what your goals are.
Social media marketing should fit with existing and planned sales and
marketing programs, in the same way
that a trade show would.
The
second step would be to investigate the different types of social media
and which one(s) might fit with what the company wants to accomplish.
Want to be seen as an integral part of the community? Maybe Facebook is
the answer. Want to be seen as leading edge technically? LinkedIn is
going to need to be a part of that. Have a lot of breaking news?
Twitter is great for headline style posts.
Companies should
also talk about it internally so that everyone knows what part they may
play. Surprising someone with an extra one or two hours of work a week
is not a good method to get them on board. Think of all the background
work you would think of with a new tradeshow: Who will man the booth,
will the current booth work for this tradeshow, what work is required
beforehand to drive traffic, and what follow up is required once we get
back home? Do the same due diligence with social media marketing.
The
third step is to cut your starting plan in half. You heard that right.
An old business axiom says that a new business will take twice as long
and twice as much money to get established as the founders thought it
would. Social media is like that too.
Everyone tends to think
optimistically instead of realistically. Taking on too much, too quickly
can often make a company look worse than not taking anything on in the
first place. Start small, see what works, and grow from there.
The
fourth step is to be patient. Good things will happen. For example, I
came up with the idea of using LinkedIn to generate sales leads for my
clients. I can now provide unlimited sales leads using LinkedIn in
combination with a few other websites, and I can customize it to my
clients’ needs.
But...it took me two years to figure how to do it really
effectively and another two continually fine tuning it. It took a lot
of patience to finally come up with a product that was attractive to my
clients (and for such a big pay off, the patience required was worth
it).
Finally, a fifth
possible step would be to get advice from someone you trust. A couple
hundred bucks that will help you decide on whether investing in social
media will bring the returns to make it worthwhile is money well spent.
Social media marketing can be a powerful tool, but like all tools, it
needs to be wielded properly.
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